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Justin Tan Online @ tyjtyj.com

Airasia after renovated

by on Jul.19, 2010, under Personal, Travel


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I just got my ticket after 30 mins struggle on the newly updated/improved Airasia website. There are plenty of errors and bugs on the website. I guess they just run too much of JavaScript on a booking site. Most of the button giving JavaScript error or no respond at all.

In the process of getting 2 tickets to Penang. I need to fill in the guest information for 6 times before the booking completed. Either the button is not responding or the page give unexpected error or even worst – blank screen. Feels so frustrated.
I wonder what is other budget airline I can rely on my next trip(very bad experience with MAS).

Some advices for others booking on airasia “renovated” website.
1. Use only IE or Firefox maybe. Chrome is not supported. They should warn user about this.
2. Turn off every single popup blocker that you can think of. Even the browser default popup blocker.
3. Click on pick my seat even you do not wish to do so. You will get unknown error or black screen if you click on continue without pickup the seat. Could their new way try to make people pick seat. Money matters right.
4. Wait for few second even minutes after click on the button. Only click again after long no respond or expect to see some javascript error and there go your training to fill form again.
5. Pay by debit card to save the convenience charges.

If you needed to call them, make sure you have a fax machine with you and make them on hold until they confirm receive the document. No matter how many time you fax them, they will ask you to fax again. I wonder where is our confidential information fax to them has gone to. I think you can find those copy of confidential information in recycle bin outside Airasia office.

Tony, your company has grown well these years but your service getting worse.

:,

2 Comments for this entry


  • Warning: Use of undefined constant user_level - assumed 'user_level' (this will throw an Error in a future version of PHP) in /home/vol12_7/byethost33.com/b33_16192429/htdocs/wordpress/wp-content/plugins/ultimate-google-analytics/ultimate_ga.php on line 524
    n305er


    Warning: Use of undefined constant user_level - assumed 'user_level' (this will throw an Error in a future version of PHP) in /home/vol12_7/byethost33.com/b33_16192429/htdocs/wordpress/wp-content/plugins/ultimate-google-analytics/ultimate_ga.php on line 524

    Or, just register an account so they can save your details, no need to fill in 10 times if it crash 10 times. 😀

  • Justin

    Already register account. There are many information they dont keep in the account. eg Passport number, birthday etc. Need to key in again each time it crashes.

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